Privacy Policy

1. Data Controller

The controller responsible for the processing described in this Privacy Policy is:

Privacy-related requests may be submitted to the email address above.

2. Personal Data We May Collect

Depending on how you interact with GIS360, we may process information including:

Contact and Business Enquiries

• Name
• Email address
• Telephone number
• Company or organisation
• Job title where provided
• Country or location
• Information contained in your enquiry
• Communication history

Customer and Support Information

Where you contact GIS360 regarding technical or business support, we may process:

• Contact details
• Customer/company information
• Service or contract information
• Support-ticket information
• Site/location details
• Device or asset information
• Technical diagnostic information
• Error messages and incident descriptions
• Communications relating to the support request

Website Information

Our systems may process limited technical information necessary for operation and security, including:

• IP address
• Browser/device information
• Date and time of requests
• Requested pages
• Security and application logs
• Session information
• Cookie preferences

Recruitment Information

Where you create an applicant account or apply for employment opportunities, GIS360 may process:

• Name
• Email
• Telephone number
• Country and city
• Professional title
• Skills and experience
• Employment history
• Curriculum vitae/resume
• LinkedIn or portfolio URL where provided
• Job applications
• Application history
• Recruitment communications

Recruitment processing is explained in more detail in our Applicant Privacy Notice.

3. How We Use Personal Data

GIS360 may process personal data for purposes including:

• Responding to enquiries
• Providing requested information
• Preparing proposals or discussing potential services
• Delivering contracted IT services
• Providing technical support
• Managing customer relationships
• Coordinating field-engineer assignments
• Managing incidents and service requests
• Operating and securing the GIS360 website
• Detecting abuse, fraud or security threats
• Managing applicant accounts
• Processing job applications
• Communicating with candidates
• Meeting legal, regulatory and accounting obligations
• Establishing, exercising or defending legal claims

We do not use personal data for purposes incompatible with the purpose for which it was collected unless permitted by law.

4. Legal Bases for Processing

Depending on the circumstances, GIS360 may rely on one or more lawful bases under applicable data-protection legislation.

Contract and Pre-Contractual Measures

Processing may be necessary to provide contracted services, administer customer relationships, respond to requests before entering into a contract, or process applications and other requests initiated by an individual.

Legitimate Interests

GIS360 may process information where necessary to operate and secure our website, manage business communications, prevent fraud or misuse, maintain service quality, handle support requests and protect our systems and business operations. We consider the impact on individuals before relying on legitimate interests.

Legal Obligations

Information may be processed where required to comply with obligations imposed by applicable law.

Consent

Where processing genuinely requires consent, such as certain non-essential cookies or optional communications, consent will be requested separately. Consent may be withdrawn at any time without affecting processing lawfully carried out before withdrawal.

5. Cookies

GIS360 uses cookies and similar technologies where required for website operation and, where applicable, optional functionality.

Strictly necessary cookies may operate without optional consent where they are required to provide website functionality or maintain security. Non-essential cookies must not be activated before the appropriate user choice has been obtained.

For more information, see our Cookie Policy or open Cookie Preferences.

6. Who May Receive Personal Data

Personal data may be accessible only where necessary to:

• authorised GIS360 personnel;
• technical personnel involved in delivering requested services;
• hosting and infrastructure providers;
• email and communication service providers;
• professional advisers where required;
• public authorities where disclosure is legally required.

Service providers processing personal data on our behalf must be subject to appropriate confidentiality and data-protection obligations. GIS360 does not sell personal data.

7. International Data Transfers

Some service providers or technical systems may process data outside Portugal or the European Economic Area.

Where an international transfer is subject to GDPR requirements, GIS360 will use an appropriate transfer mechanism where required, such as an adequacy decision, Standard Contractual Clauses or another legally recognised safeguard.

8. Data Retention

GIS360 retains personal data only for as long as reasonably necessary for the purpose for which it was collected and as required by applicable legal obligations.

Retention may depend on the nature of the relationship, contractual requirements, legal obligations, the duration of an enquiry or support case, security requirements and potential legal claims. Applicant and recruitment information is subject to the retention arrangements described in the Applicant Privacy Notice. Personal data should not be kept indefinitely without an identifiable purpose.

9. Data Security

GIS360 applies appropriate technical and organisational measures designed to protect personal data from unauthorised access, accidental loss, alteration, improper disclosure, destruction and misuse.

Access to personal information is restricted according to operational requirements. No internet-connected system can guarantee absolute security, but GIS360 takes reasonable measures to reduce security risks.

10. Your Data Protection Rights

Subject to applicable legal conditions, individuals may have rights including:

• Access — request confirmation and access to personal data.
• Rectification — request correction of inaccurate or incomplete information.
• Erasure — request deletion where legal requirements are satisfied.
• Restriction — request limitation of processing in applicable circumstances.
• Objection — object to processing based on legitimate interests where applicable.
• Portability — request portable data where the legal requirements apply.
• Withdrawal of Consent — withdraw consent where processing is based on consent.

Requests can be submitted to info@gis360.eu. GIS360 may request reasonable information necessary to verify identity before responding to a data-rights request.

11. Complaints

Individuals have the right to lodge a complaint with the competent data-protection supervisory authority.

Visit the official CNPD website for current complaint procedures.

12. Automated Decision-Making

GIS360 does not currently make recruitment decisions based solely on automated processing that produces legal or similarly significant effects.

13. Third-Party Links

The GIS360 website may contain links to external websites. GIS360 is not responsible for the privacy practices or content of independent third-party websites. Users should review the relevant privacy information provided by those organisations.

14. Changes to This Privacy Policy

GIS360 may update this Privacy Policy when necessary to reflect changes to the website, new services, legal requirements or changes to processing activities. The latest version will be published on this page with its updated effective date.

15. Contact

For questions concerning this Privacy Policy or the processing of personal data, contact:

GIS360
Email: info@gis360.eu
Website: https://gis360.eu